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Our return policy is designed to be fair and transparent. Please review the following information regarding cancellations, refunds, and returns for our event decoration services and products.
Event decoration services may be cancelled subject to the terms specified in your service agreement. Cancellation requests must be submitted in writing. Refund eligibility depends on the timing of cancellation and specific terms outlined in your contract.
Refunds for event decoration services are processed according to the cancellation terms in your service agreement. Deposits may be non-refundable depending on the timing of cancellation and materials already procured for your event.
Full refund available
Partial refund may apply
No refund, deposit forfeited
If you have purchased decoration products directly from Phakronxchunai, returns may be accepted within 14 days of purchase, provided items are unused, in original packaging, and in resalable condition. Custom or personalized items are not eligible for return.
If you receive damaged decoration items, please contact us immediately at help@phakronxchunai.world or +1 (408) 244-7001. We will arrange for replacement or refund as appropriate, subject to verification of the damage.
Changes to confirmed decoration services may be accommodated subject to availability and may incur additional charges. Change requests should be submitted as early as possible to ensure feasibility.
For questions about returns, cancellations, or refunds, please contact us: